Privacy Policy — MDD Direct

At MDD Direct, we are committed to protecting the privacy and security of our Users' personal data. This Privacy Policy explains how we collect, use, share, and protect personal information when you access or use our Platform.

1. Definitions

• Service Provider: Madd Smart Information Technology Company, Unified National Number 7002514391, operating under the trade name MDD Direct.
• User: Any natural or legal person who accesses, visits, or uses the Platform.
• Platform: The MDD Direct Platform and all related services, websites, and applications owned or operated by the Service Provider.

2. Introduction

The Service Provider places great importance on protecting the privacy of Users and their personal data. This Privacy Policy complies with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

The Service Provider is committed to collecting and processing personal data through secure mechanisms and in accordance with the highest standards of data protection.

3. Consent

By accessing or using the Platform, the User acknowledges and agrees to the collection and use of personal data in accordance with this Privacy Policy and the Terms of Use.

4. Information We Collect

The Service Provider may collect and process the following categories of personal data:

• Identity Data: Name.
• Contact Data: Email address and telephone number.
• Address Data: National Address.
• Profile Data: Username and password.
• Usage Data: Records of telephone calls and surveys relating to the User's experience with the Platform.

5. Sensitive Personal Data

The Service Provider undertakes not to collect any sensitive personal data relating to the User, including information concerning race or ethnic origin, religion, philosophical beliefs, political opinions, health information, genetic data, biometric data, criminal convictions, criminal offences, or security-related information.

6. How We Use Personal Data

The Service Provider may use personal data for the following purposes:

• Providing products and services and all matters related thereto.
• Marketing products and services that may be of interest to the User.
• Conducting internal business activities, including data analysis, customer support, and content personalization.
• Complying with legal and regulatory obligations.
• Communicating with Users regarding their accounts, platform updates, policy changes, and other important information.

7. Disclosure and Sharing of Personal Data

The Service Provider undertakes not to sell or disclose the User's personal data to any third party except as provided under this Privacy Policy and any related agreements, terms, or legal requirements.

The Service Provider may share personal data with third parties in the following circumstances:

• To comply with laws, regulations, and rules applicable to the Service Provider's activities in the Kingdom of Saudi Arabia.
• To comply with legal process requirements.
• To respond to requests from governmental authorities and public authorities.
• To enforce the Platform's Terms and Conditions of Use.
• To protect the rights of the Service Provider.
• With service providers engaged by the Service Provider.

8. Data Retention

The Service Provider shall retain the User's personal data only for the period necessary to fulfil the purposes for which such data was collected and retained.

9. Cookies

Cookies are small text files stored on the User's device when visiting the Platform. The Service Provider uses cookies to enhance the User experience, monitor Platform performance, and tailor the Platform to the User's preferences.

Users may delete cookies associated with the Platform at any time through their browser settings.

10. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us: